Maintenance

The technology world in which you use your GIS software is forever changing. New versions of operating systems, databases and complementary software are released; industry standards evolve; and the global GIS user community places demands on software developers for new functionality and applications.

Our Maintenance Programme is designed to make sure that you and your colleagues continue to get maximum value from your organisation’s investment in ESRI products. Whether you purchased ArcGIS licences for an initial period or as part of a mission critical operation system, a single annual payment for each licence held will deliver many benefits that ensure productivity is optimised.

GIC provides maintenance for the first 12 months as part of your initial software purchase, after which time, continuing with the Maintenance Programme ensures you maximise your return on your GIS investment.


Software Upgrades
New releases of software covered by the Maintenance Programme are issued without the need for additional licence payments, so you automatically receive new functionality, support for new platforms, bug fixes and smooth system interoperation where you have different software licences.

Technical Support
GIC provides a quality support service that enables you to obtain technical assistance by phone or email from our Technical Support staff. Our support service covers: Local support of ESRI products